Terms & Conditions

Welcome to Staten Island Cichlids, offering quality cichlids to the hobbyist for twenty years.

Shipping

The cheapest, and safest, SAME day shipping is to your local airport. This is my preferred method of shipping, and a live arrival guarantee applies to it. I ship year-round, and have been doing it successfully for nearly 20 years. 

I will ship when it’s best for my customers to receive their fish in a timely manner. Don’t be nervous when it comes to picking up at the airport. It’s very easy, and I will walk you through it.

It’s very important during the times of year when weather is at its worst you pick your fish up when they arrive. Once a shipping date is set, flight arrival times will be discussed. When your cargo is dropped at the airport a tracking number will be provided. I always keep an eye on shipments here on my end, and will make you aware if there’s any delays.

On occasion, when the weather is favorable, I will ship locally with UPS. Shipping with UPS is always next day arrival. IMO most Tanganyika species shouldn’t be bagged for more than 24hrs. The buyer must keep in mind if shipping with UPS, boxes are handled poorly, and twice as much compared to airport shipping. This can result in stressed fish, or DOA on arrival.

My main concern is customer satisfaction. This is part of the reason why I’m around for so many years. In the result of receiving a fish that didn’t make the journey it’s important to contact me 2 hrs. after fish have been received. You must provide me with a picture of the DOA in its original packing to receive a credit.

On occasion, I do offer a refund, but that’s at my discretion, depending on the situation.  Please keep in mind, on a rare occasion shipments can be lost, delayed or damaged. I can’t be held accountable for the carrier’s mistakes. Claims must be filed at that time. I will do my best to come up with a solution to the problem.

Payments

At this time, my two preferred methods of payment are Postal money order or PayPal. This may change in the future, so watch for updates.

Acclimation

Acclimating fish correctly once they arrive to their destination is very important. IMO it’s most important to get your new fish out of their bags as soon as possible. At first site inspect your bag.

If there is a DOA in the bag first take a picture, then remove it immediately. If you notice a big difference in temperature from bag water to your tank then float your bag 15-20 minutes before releasing them. NEVER add bag water to your aquarium, always drain to a bucket.

If the fish are stressed, breathing heavy, lethargic, then plans change. You must then get them out immediately, and into their tank.  Pour the contents of the bag into your net draining into a bucket, and then release your fish into the tank.

It’s always best to have a quarantine tank ready in this case. If your fish have been weakened from transport they need to rebound. If you are adding your new fish to an established tank with fish this can lead to more stress.

It’s very important they don’t harass the new arrivals. This will complicate issues, and can cause DOA’s. New fish should be left alone, lights off, and NO food for at least 24hrs. First a light feeding should be offered.

Some fish need more time than others to acclimate to their new surroundings. Or it’s possible they are not accustomed to their new diet. Always watch closely when feeding your new arrivals. You don’t want food floating around the tank that’s not being taken. Feed lightly until your fish are eating aggressively.

Newly acquired Tropheus shouldn’t be fed for at least 48hrs. I will usually add their current diet to the shipment to offer them once settled. This will benefit the group, and not add to their stress. When they are with you for a month or so you can start weaning them off and supplementing them to their new diet, your choice.

If you choose to do a drip acclimation, it is most important to add a water conditioner (Ammonia remover) to the bucket water, from your bags. If there is ammonia present from shipping, and you decide to drip water with a high PH to this mix you will create an ammonia spike, and in most instances, do harm to your new fish. If for any reason you are having issues with acclimation always give me a call immediately, I’m here to help!